Refund policy
Last Updated: May 29, 2026
At JMSFK, customer satisfaction is important to us.
Because our products are food items intended for consumption, all sales are final.
Returns
We do not accept returns of any food products, including opened or unopened bottles of JMSFK's sauce - Chocolate Terracotta BBQ.
Refunds
We do not offer refunds for:
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Change of mind
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Taste preferences
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Incorrect orders placed by the customer
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Delayed deliveries caused by shipping carriers
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Products that have been opened or consumed
Damaged Products
If your order arrives damaged due to shipping, we will replace the product or issue a refund at our discretion.
To request assistance for a damaged shipment, please email us within 7 days of delivery and include:
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Your order number
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Photos of the damaged bottle
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Photos of the shipping box and packaging
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A description of the damage
Failure to provide requested documentation may result in denial of the claim.
Lost Packages
If a package is marked as delivered by the shipping carrier but cannot be located, customers should first contact the carrier directly.
We are not responsible for stolen packages after delivery has been confirmed by the carrier.
Contact Us
For damaged shipment claims or customer service inquiries:
JMSFK
Chocolate Terracotta BBQ Sauce
Website: www.jm-sfk.com
Email: info@jm-sfk.com