Shipping policy

Last Updated: May 29, 2026

Thank you for shopping with JMSFK.

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from www.jm-sfk.com.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders are processed Monday through Friday, excluding holidays.

During periods of high order volume, processing times may be extended.

Shipping Methods

We currently ship through major carriers, including USPS and UPS.

Available shipping options and estimated delivery times will be displayed during checkout.

Shipping times are estimates only and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on the shipping method selected and delivery destination.

Promotional shipping offers, including free shipping, may be available from time to time and are subject to change without notice.

Delivery Estimates

Estimated delivery times begin after your order has been processed and shipped.

Typical delivery estimates are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Actual delivery times may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking information to become active within the carrier's system.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

JMSFK is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete addresses provided at checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery.

To process a claim, please provide:

  • Order number

  • Photos of the damaged bottle(s)

  • Photos of the shipping box

  • Photos of the shipping label

  • Description of the damage

Upon review, we may issue a replacement or refund at our discretion.

Lost or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery times and transportation are controlled by the carrier.

We are not responsible for carrier delays caused by:

  • Weather conditions

  • Natural disasters

  • Carrier operational issues

  • Holiday shipping volume

  • Events beyond our reasonable control

If your package appears lost in transit, please contact us and we will assist in filing a carrier claim when appropriate.

Delivered Packages

Orders marked as "Delivered" by the carrier are considered fulfilled.

JMSFK is not responsible for packages that are lost, stolen, or misplaced after delivery has been confirmed by the carrier.

Customers should contact the carrier directly regarding delivery disputes.

Shipping Restrictions

We currently ship only to locations where our products may legally be sold and delivered.

We reserve the right to cancel orders that cannot be shipped due to legal, logistical, or operational limitations.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

JMSFK
Chocolate Terracotta BBQ Sauce

Website: www.jm-sfk.com

Email: info@jm-sfk.com

Business Hours: Monday–Friday, 10am-5pm